Ensure your residential aged care facility is ready for accreditation and complies with the Aged Care Quality Standards. Delivering safe and quality care is crucial to meet your Approved Provider responsibilities and obligations.
The robust and fast-paced reform agenda for residential aged care accreditation requires rapid change and increased knowledge and capability in order for your facility to meet standards across all levels, from Board and Executive to Registered Nurses, Care teams and General Service staff.
At Anchor, we acknowledge that sustaining change in this environment, while also dealing with workforce demand issues, legislative changes and navigating consumers’ complex health issues requires resilience, stamina and good governance. The AnchorAssure Review and AnchorAssure Sustainability Program will provide you with opportunities for improvement and give you the information you need to address any compliance issues for both home care and residential aged care accreditation.
AnchorAssure Review
The AnchorAssure Review provides a comprehensive audit of your organisation’s internal systems and processes. This identifies potential issues with home and residential aged care accreditation, leading to a ‘Not Met’, Notice to Agree or Sanction result for your facility or services. The Review also provides your organisation with key recommendations and opportunities for improvements to fully meet your provider obligations and the Aged Care Quality Standards.]
Why book an AnchorAssure Review?
- Your home care or residential aged care accreditation is on the horizon, and the Board and/or Executive is seeking independent feedback to identify and track risks to your facility or service’s compliance with the Aged Care Quality Standards.
- The Board wants to support their Executive team by obtaining independent progress feedback on the service’s current Continuous Improvement programs and notice of any new risks.
- A transformation agenda is underway that requires review.
- You have had a change in key personnel or want to understand your workforce demand with AN-ACC.
- Your service or facility has seen an increase in complaints, and the Executive and/or Board want to better understand the risks to your home or residential aged care accreditation and put in place a proactive remediation plan.
- Your service or facility has received a Notice of Non-compliance with the Aged Care Quality Standards, and the Board and/or Executive seek a full review of the facility or service’s current approaches and systems to identify areas for improvement.
- To access quality resources to help provide clarity on governance, mentoring and feedback and give confidence to the current approaches to home or residential aged care accreditation, as well as fulfilling approved provider obligations.
What is included in an AnchorAssure Review?
If the review is being conducted in preparation for either home or residential aged care accreditation, this can be organised as an unannounced visit. This gives you an idea of what the commission responsible for the Aged Care Quality Standards will see on their own unannounced visit. We will review your facility or service’s self-assessment and plan for continuous improvement, cross-checking evidence throughout the review process.
If the review has been booked with full disclosure to the team we will request a copy of the self-assessment and plan for continuous improvement prior to being onsite.
- Complete Aged Care Quality Standards compliance risk assessment.
- Review of information systems, including meeting agendas, minutes and actions arising.
- Review of technology systems, use and efficacy.
- Complete environment review.
- Sample review of High Impact Risk Consumers, Quality Indicators and Clinical Governance.
- Complete review of the current Continuous Improvement Plan.
- Consumer engagement feedback from 10% of the Consumer populations (Consumer and their representatives can be included).
- Report identifying key observations on staff and management interactions.
- Review and attendance at handover.
- Aged Care Quality and Safety Commission visit readiness assessment.
- Comprehensive report, linking to the Aged Care Quality Standards (through our home review tool) and a complimentary debrief session.
What is involved in an AnchorAssure Review?
- Depending on the size of your service or facility, two or three Anchor Leaders will be onsite for two or three days.
- Entry and exit meetings will be held simulating the meetings held by the assessors for home and residential aged care accreditation.
- All areas of the service will be reviewed with Managers and staff being interviewed to clarify evidence for home or residential aged care accreditation and confirm understanding of internal systems and processes.
- Entry and exit meetings with all Anchor Leaders.
What is covered in an AnchorAssure monitoring visit?
- Consumer engagement sampling and feedback, sampling review of high-risk residents’ files for completeness and new risks (5 files).
- Review of Quality Indicators and how these are connected to Continuous Improvement Plan activities – identifying any regression or new risks.
- Review of Continuous Improvement Plan progress, identifying any emerging issues that may arise during accreditation or issues regarding the Aged Care Quality Standards.
- A complete environmental review.
- Tracking observations of staff and management interactions and attending handovers.
- Review of meeting agendas, minutes and actions arising.
Additional Bespoke Options
- Access to HiRA-E (High Impact Risk Assessment – Elder).
- Access to best practice frameworks, terms of reference, policies and processes, and tools through Anchor Policy. This will assist in your home or residential aged care accreditation and compliance with the Aged Care Quality Standards.
- A review of regional level structures for effectiveness for larger providers.
- Assessment of any structural gaps or bottlenecks increasing the service’s risks to compliance with home or residential aged care accreditation and the Aged Care Quality Standards.
- End-to-end assessment of all operations using our ‘functional matrix’ to identify any gaps in management.
- End-to-end review of rostering and the costed roster through the Anchor Workforce Demand Analysis Tool.
- Support with Additional Services Planning.
- RAD applications.
- BIF applications.
What are the benefits of an AnchorAssure Review?
- A complete compliance assessment against Aged Care Quality Standards.
- Identification of operational and/or leadership risks that may impact home or residential aged care accreditation and compliance with the Aged Care Quality Standards.
- Identification of systems and processes that require review and improvement.
The AnchorAssure Sustainability Program
This program is intended to be a monitoring process for home or residential aged care accreditation after the full AnchorAssure Review has been completed. It is to ensure agreed improvements are made based on the findings from the original review. This proactive and pre-emptive approach ensures compliance with the Aged Care Quality Standards and maintains sustainable change. The purpose of the program is to monitor identified risks, track implementation and evaluation of improvements, and identify any new emerging risks and trends.
The AnchorAssure Sustainability Program uses a proven methodology and is a whole of business approach to home or residential aged care accreditation. It creates long-term sustainable change for your facility or service.
What is included in the AnchorAssure Sustainability program?
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- One year subscription
- Access to a dedicated Anchor Lead.
- An onsite AnchorAssure monthly review (one Consultant on site for one day)*.
- Review of High Impact Risk Register or equivalent.
- Review of Quality Indicators and how these are connected to Continuous Improvement Plan activities – identifying any regression or new risks to compliance with the Aged Care Quality Standards.
- Review of Continuous Improvement Plan progress, identifying any emerging issues that could impact your home or residential aged care accreditation and compliance with the Aged Care Quality Standards.
- A complete environmental review (onsite or video review).
- Tracking observations of staff and management interactions, and attending handovers (onsite support).
- Review of meeting agendas, minutes and actions arising.
- Monthly 1.5h mentoring or workshops conducted remotely via the preferred platform that can be used for:
- One-on-one management.
- Board, Executive and Leadership Team.
- Care staff and broader team for education.
- After each onsite review, a detailed report will be submitted identifying potential risks to home or residential aged care accreditation and compliance with the Aged Care Quality Standards, as well as recommendations for improvement.
- Client VIP discount to AnchorAcad emy education sessions.
- Monthly AnchorAlerts and newsletters
*Onsite and remote support provided
What are the benefits of the AnchorAssure Sustainability program?
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- Strategy and efforts are aligned (divergence and disruption can make sustainability efforts fragile and prioritisation challenging).
- Compliance with the Aged Care Quality Standards is addressed proactively – first and foremost, providers need to address risks to compliance, as well as improve health and wellbeing outcomes for consumers and staff.
- A deeper understanding of priorities and delegation, recognising new risks to home or residential aged care accreditation and how to navigate through them and improve practices.
- Efficient and effective management of the aged care ecosystem, ensuring the multiple layers of corporate governance and care and clinical governance required are in place and effective.
Start Preparing For Residential Aged Care Accreditation Today
With the AnchorAssure Review and AnchorAssure Sustainability Program, you can feel confident in your alignment with the Aged Care Quality Standards and eligibility for home or residential aged care accreditation. For more information on AnchorAssure, please do not hesitate to contact our team. Otherwise, you can book your place today.
Anchor Leaders
Cynthia Payne
Managing Director
Carla Beheram
Chief Operational Officer
Dr Maggie Hearstch
Specialist Consultant
Ingrid Fairlie
Specialist Consultant
