We recognise that scheduling and holding Care & Service/Case Conferences with Consumers and their Substitute Decision Maker is time consuming and requires complex skills and capabilities to ensure that you collect the right information, obtain the right decisions in ensuring that the care & service plan addresses the Consumer’s goals, needs and preferences.
Compliance risk is reduced when decision making is centred around the Consumer with skilled clinician in place to get the documentation and actions succinctly and appropriately in your systems.
The Anchor Excellence Clinical Concierge (AE CC) complements and assists your in-house team to focus on evidence based practice and to assist engagement with Consumers and their Substitute Decision Makers.
Your AE CC is an experienced aged care clinician who has deep experience in the industry, expert in the Aged Care Quality Standards and able to ensure you build your documented pathways to help deliver exceptional care & service and also reduce your compliance risk. We access your care management systems remotely and arrange confidential online care & service reviews using our unique online booking system.
Families/Substitute Decision Makers are engaged via a 1 hour facilitated session with Anchor Excellence which will ultimately help co-design and finalise a compliant and robust person centred care & service plan.