The Care and Services Handover is one of the most powerful communication tools used in enabling safe and quality care. A well-organised and comprehensive Handover following the iSoBAR Framework enables essential information, including high-risk situations, to be communicated accurately. This process is critical in facilitating and ensuring a seamless continuity of safe consumer care.
The information shared in handover is key in ensuring the entire team understands the care and services that need to be delivered to each consumer every day and gives you the ability to plan and structure the day and the week and focus on the priorities.
Handover in every aged care home varies and can be a printed summary from a care management system to a template developed and changed to suit care staff overtime. The risk in these scenarios is that;
- You don’t get the whole picture which puts your consumers at risk
- There is not a consistent approach to handover and clinical care governance.
- When you receive an unannounced commission visit or accreditation visit, your documentation is not compliant with Approved Provider obligations.
AnchorHandover is a best practice tool based on the iSoBAR framework. It aligns with the Aged Care Quality Standards and underpins clinical care governance and management of high impact high prevalence risk with particular reference to requirements 3(3)a and 3(3)b.