A medium-sized residential aged care facility, sanctioned for not complying with its responsibilities under Part 4.1, 4.2 and 4.3 of the Specify Aged Care Act. The sanction was applied by the Department of Health in November 2018 as a consequence of 22/44 Standards (per Schedule 2 of the Quality of Care Principles) and identification of 5 critical deficiencies:
As part of the sanction, the approved provider was required to appoint both an Advisor and Administrator for the period of the sanction. Anchor Excellence’s Cynthia Payne (Advisor) and John Engeler (Administrator) commenced appointment on 8 December 2018.
These statutory appointments are obliged on the approved provider as part of its requirements to return the home to compliance. In addition to the Sanction for Accreditation Standards, the home also was provided with a notice of non-compliance for ACFI (breach of records principles) and a notice of non-compliance for Prudential (breach of permitted uses).
At the time of Anchor Excellence’s commencement, the home had a newly appointed GM. The organisation itself is privately owned by a family-owned business, with a board consisting of four directors.
The home was supported using the signature Anchor Compliance Remediation Framework. With the home’s leadership team relatively new and inexperienced, support was delivered at board and at the home level.
During our time with the home:
As part of the transformation process, the ‘Living Well‘ project was implemented by Anchor Excellence’s Dr Maggie Haertsch to address the behavioural support neighbourhood. This project successfully established a relationship-based model of care to the home. Anchor Excellence leader, Claire Ward, worked in tandem to ensure a consumer-centric culture and was the project lead for the implementation of QPS; transitioning the policies and procedures to reflect the new quality standards.
The Anchor Excellence Team transitioned the distressed organisation out of sanction, which in turn enabled it to take admissions and focus on a quality ‘lived experience’ for its residents. The ACFI matters were verified back to compliance together with Prudential compliance. Anchor Excellence continues to support the home with its monthly ‘AnchorAssure Home Review’ to give the Board and the executive the ongoing coaching and advice to sustain its new performance.
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