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Next Round: July – October 2023

Clinical Management and Governance Essentials Masterclass

This masterclass combines evidence based modules that are all focused on improving the outcomes and experiences of your consumers and enabling the provision of safe and quality care in alignment with the Aged Care Quality Standards.

“This online course is endorsed by ACN according to our Continuing Professional Development (CPD) Endorsed Course Standards. It has been allocated 9 CPD hours according to the Nursing and Midwifery Board of Australia – Continuing Professional Development Standard.”

The Australian aged care landscape is undergoing enormous transformation, and exponential change related to regulatory compliance. 

Consumers receiving services are older, frailer and with more complex comorbidities. This creates a challenging and, at times, confronting environment for clinical managers and leaders. The recent challenges related to COVID-19 have increased the challenges that must be addressed. These challenges include increased infection prevention and control measures, the creation of new positions (IPC Lead) and ensuring workforce sufficiency.

This program is designed to support clinical managers and leaders  working in residential aged care and home care services. It navigates the complexity of the changing environment, in line with changing consumer expectations and co-morbidities. In particular, this course provides the essential knowledge and understanding of clinical governance and care management frameworks to enable the provision of safe and quality care and an improved and enabled lived experience for consumers.

What is covered in this masterclass?

    • Understand the essentials of being a good clinical leader and how to role model the expected behaviours
    • Demonstrate leadership skills related to accountability, supervision and delegation
    • Implement the fundamentals of clinical governance framework 
    • Manage High Impact, High prevalence risk – Standard 3 (3) (b)
    • Apply best evidence based practice to incident investigations
    • Embed a culture of quality and safety that drives consumer experience
    • Detail your role, professional responsibilities and boundaries
    • Practice within your scope 
    • Craft comprehensive care planning documentation in line with the Aged Care Quality Standards
    • Co-ordinate and lead case conferences in line with the Aged Care Quality Standards
    • Identify key policies and procedures ensuring you are sufficiently covered with current compliance risk drivers
    • Lead quality improvement through your PCI, audits and quality cycle
    • Improve the effectiveness of your clinical meetings and forums 
    • Understand the roster principles and the effects of upcoming legislative and regulatory changes 
    • Identify opportunities for ongoing professional development

What are the benefits?

Enhance accountability and well governed care

Gain a better understanding to risk management

Learn how to adapt and shift to sustain safe quality care

An engaged and upskilled clinical workforce

Improve the consumer's experience

Improve clinical management, reporting and adherence to the Aged Care Quality Standards

Module Outline

“Accountable and well governed care- getting the foundations in place”

At the conclusion of this topic, participants will be able to: 

  • Understand fundamentals of clinical governance frameworks 
  • Understand and articulate high impact risks, in particular risks identified through the Aged Care Quality Standards – Standard 3b. 
  • Understand their role in ensuring that harm to the consumer is minimised and a culture of quality and safety drives consumer experience. 
  • Understand  the Standards for Nursing Practice, The ICN Code of Ethical Conduct, The role, responsibilities and scope of practice of key clinical staff including Registered Nurses and Enrolled Nurses
  • Oversee clinical performance and support clinical improvement opportunities

“Consumer engaged care planning- bringing evidence based best practice and the Standard together for exceptional lived experience”

At the conclusion of this topic, participants will be able to: 

    • Develop and implement care plans in line with the Aged Care Quality Standards – using dignity of risk to underpin care planning
    • Facilitate consumer case conferences
    • Ensure that consumer goals, needs and preferences drive care and consumer experience
    • Identify potential gaps in policy and procedures relating to high impact risks
    • Understand key elements of the following policies: 
      • Dignity of Risk
      • Deteriorating resident
      • Restrictive practice & Deprescribing for chemical restraint and antipsychotics
      • Assessment visit processes & response
      • Clinical Governance & Care Planning & Clinical Care (High Impact)
      • COVID prevention and preparedness
      • Antimicrobial stewardship & Infection Control
      • Medication Management 
      • Planning for Improvement 
      • Serious Incident Response Scheme (SIRS) 
      • Behaviour Support Planning
      • Open Disclosure

“Understanding adverse events- investigations, improvement planning and presenting re-occurrence”

At the conclusion of this topic, participants will be able to: 

    • Complete incident investigations and risk assessments
    • Build on high impact risk / high prevalence risk to consider adverse events, importance of investigation and open disclosure
    • Understand key elements of incident investigation including RCA’s and strategies to minimise recurrence of incidence
    • Understand compulsory reporting pathways 
    • Identify trends and refine evidence based clinical practice to improve consumer outcomes

“Leading quality improvement- what good looks like”

At the conclusion of this topic, participants will be able to: 

    • Understand what  a good plan for continuous improvement (PCI)  looks like
    • Identify the key items that need to be included in a PCI
    • Understand how to use data and audit results to drive continuous improvement and improve consumer experience
    • Review and evaluate quality activity outcomes
    • How to connect with the PCI to self assessments for accreditation

“Leading with accountability for quality outcomes for consumers”

At the conclusion of this topic, participants will be able to: 

    • Develop an agenda and terms of reference for meetings
    • Conduct clinical meetings effectively
    • Effectively document minutes and actions arising from the meeting
    • Demonstrate improvement and actions as meeting outcomes
    • Build the PCI – structure connected to governance framework
    • Hold  teams and individuals to account
    • Understand their impact as a leader – what does their leadership style and behaviour say?

“Adapting and Shifting to sustain quality and safe aged care provision”

At the conclusion of this topic, participants will be able to: 

    • Apply rostering principles for safe and quality care
    • Understand the AN-ACC Framework and implications to practice 
    • Identify the external factors impacting on current practice
    • Facilitate legislative and regulative change in a contemporaneous manner

What's included?

    • Six module comprehensive online course
    • One module per fortnight (1.5 hours)
    • Reading material and resources provided
    • Peer group discussions
    • Practical real life examples and case studies
    • Anchor Excellence certificate supporting professional development requirements
    • Endorsed by the Australian College of Nursing (9 CPD Points)
Book Now!

Anchor Leaders

Carla Beheram

Chief Operating Officer

Dr Irene Stein

Head of Clinical Governance

Akanksha Bernard

Head of AnchorAcademy


$ 595.00 + GST

Per Person

Group 5-9Most Popular!

$ 535.50 + GST

Per Person

Group 10+

$ 505.75 + GST

Per Person

For group bookings, or for more information, please contact us via

Register online by clicking the button below!