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Compliance Essentials: Key Personnel Masterclass

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Suitable for Aged Care Board Members, Directors, Executives, Managers, Care Managers, Senior Quality and Compliance Officers and any Leader new to aged care (residential and home care).

In challenging times and with industry changes in progress, this Masterclass provides you with current aged care updates and a practical application and understanding of your key personnel obligations and approved provider responsibilities.

What is covered in the modules?

Module 1 – Legislation, Regulatory Administration, Key Personnel and Reforms

    • Aged Care Act and Principles
    • Key Conditions of Receiving Subsidy
    • Key Personnel (obligations, liability and responsibilities)
    • Summary of Key Reforms 2022 and 2023

Module 2 – Approved Provider Responsibilities

    • Quality of Care Requirements
    • User Rights and Accountability
    • Resident Agreements
    • Prudential Compliance

Module 3 – Common and Complex Regulatory Issues, Aged Care Quality Standards and Substitute Decision Making

    • Additional Services
    • Security of Tenure
    • Respite
    • Aged Care Standards 1, 4, 5, 6 & 7
    • Dignity of Risk

Module 4 – Clinical Governance and Consumer Facing Risk

    • Aged Care Standards 2 and 3
    • High Impact/High Prevalent Consumer Risks
    • Clinical Governance

Module 5 – Serious Incident Response Scheme and Significant Governance Changes

    • Aged Care Standard 8
    • Restrictive Practice

Module 6 – Compliance and Consequences of Non-Compliance, Sanctions and Review of Decisions and Compliance Remediation

    • Non-Compliance and the Quality and Safety Commission
    • Sanctions and Review of Decisions
    • Compliance Remediation
    • Compliants Management

Module 7 (Optional) – NDIS Provider Responsibilities and Regulatory Issues

    • High Level Overview – Registration and Renewal, Variation, Suspension and Revocation of Registration,
      Key Personnel Obligations and Responsibilities, Worker Screening, Notification Obligations, Complaints
      and Incident Management and Reporting
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Want to register?

Register online with Thomson Geer.


Phone: (08) 8263 1106


Cynthia Payne

Julie McStay

Arthur Koumoukelis

Lucinda Smith

Madeline Walsh

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