Consumer experience and engagement, co-design and feedback are essential pillars to being a successful Approved Provider of an aged care service.
The consumer experience considers the entire journey, multiple interactions with internal and external stakeholders and involves a deep understanding of the complexity and emotional roller coaster that families face.
Consumer engagement requires the deployment of a multifaceted approach using strategies including; calls, online meetings, surveys, forums and focus groups that link the feedback provided directly to the operations of the service and plans for continuous improvement and, in turn, promote a co-design model of care.
hese pillars, when planned, implemented, executed and evaluated, will lead to increased knowledge across your teams and have a positive impact on your consumer’s quality of life.
Our two programs go hand in hand to uncover, acknowledge and understand your consumers, their behaviour and expectations. They can significantly impact where your focus needs to be and your priorities.