COVID-19 Aged Care Support Program Explained

We have had a look at the grants guide and to say it’s complicated is an understatement.

So here’s an attempt to get you across the key messages:

  • In Residential Aged CareN and National Aboriginal and Torres Strait Islander Flexible Aged Care Programs (NATSIFACP), grants of base funding 20K plus an allocation of $2K for each operational place for eligible expenses.
  • For Home Care, grant funding  is only $650 per client.

Example – if your home has 50 operational places and incurs 130K of expenditure you will only be able to receive a maximum of $120K.

  • The trigger date is the date the first resident, client or staff member is tested for COVID-19.
  • The earliest trigger date accepted is 24 February 2020 and the latest possible date is 31 May 2021.

*Please note key links below:

Link to the COVID-19 DOH Aged Care Support Program and Guidelines PDF HERE.
Link to the COVID-19 costs tracker Excel spreadsheet HERE.

To be eligible

  • You must be an Approved Provider with one or more services directly impacted by COVID-19 and or
  • An Approved NATSIFACP provider ( also directly impacted)
  • An Approved Home care provider( also directly impacted)

Directly impacted is defined as: those with one or more COVID-19 infected or isolated residents/clients/staff in the period between 24 February 2020 and 31 May 2021

You cannot claim for your COVID Prevention and Preparedness, if you have insurance cover of the event, if you have funding from the State Government, had issues related to reduced occupancy, a CSP provider or a NON approved aged care service provider.

The total funding pool 52.9 Million and at this stage time-limited.

To obtain the grant you will need to:

  1. Sign the grant agreement after you have completed the application form (online)
  2. If your grant application exceeds $150K then you will need an audit certificate to verify your claims
  3. You will need to keep track of costs, invoices and remittances

Eligible activities/claims – Residential Aged Care/Home care

  • Providing increased staff to manage care and border requirements with residents who are infected or isolated due to COVID-19
  • Replacing existing staff who are infected or isolated due to COVID-19
  • Training staff and residents/clients in infection control
  • Accessing equipment and resources required to manage a service in an infection control environment including linen and bedding, paper products, PPE, disinfectants and cleaning agents.
  • Contractor expenses
  • Expenses for purchase or hire of equipment and resources for managing infection control
  • Other expenses including staff training infection control
  • Costs of an independent audit of eligible expenditure (if Grant process requires one)


Labour costs means – cost of employees you directly employ for eligible activities (CEO/CFO/Accountants and lawyers ARE NOT eligible for inclusion)

Increased or replaced staff may include: RNs, Direct care staff, Catering and Cleaning( for RAC), diversional therapy  and activities staff, allied health staff, maintenance and administrative staff.

Labour on-costs and administrative overheads – eligible salary can have added a 30% oncosts allowance for oncosts.

Ineligible expenses

  • Costs of financing
  • Insurance costs
  • Maintenance costs
  • Routine operational expenses – including communications, accommodation, office computing facilities, printing and stationary, postage, legal and accounting fees and bank charges

To get going you will need to:

  1. Complete the application form
  2. Sign the grant agreement
  3. Track eligible expenses and have all substantiating records
  4. Be audit ready

Anchor Excellence is placed to support you in understanding this Program Grant. Contact Alexandra Brockhurst, Ian Hamer or Cynthia Payne for specific tools and assistance with the grant application process