A Behaviour Support Plan is an important part of a consumer’s care and services plan that is individualised, current and relevant to the consumer to effectively support their quality of life.

Join Anchor Excellence Specialist Consultant and Behaviour Support Practitioner – Veronica John, along with Carla Beheram – Chief Operating Officer, in this informative online webinar focused on optimising the quality of life for consumers through individualised and relevant Behaviour Support Plans.

This online webinar is specifically tailored for Home Care and Residential Care managers, Registered Nurses, Enrolled nurses, Care staff, Lifestyle Officers and Allied Health staff who work with consumers and their representatives in Behaviour Support and planning. This webinar will aim to improve their understanding and skill in supporting consumers in their journey of life while living with behaviours requiring support and management.

What will the session cover?

• Legislation and compliance requirements around Behaviour support in Home and Residential Care
• Key definitions and terminology used in developing Behaviour support planning
• Triggers and causes of Responsive behaviours including strategies to manage it
• Tools and Assessments Used in Behaviour Management
• Strategies to de-escalate behaviour of concern
• A reflective case study to understand the development and implementation of a Behaviour support plan
• Through a Live Q & A session

Who should attend?

• Care Managers
• Registered and Enrolled Nurses
• Care staff that are directly involved in supporting consumers with behaviour support needs.
• Leisure and Lifestyle Officers
• Allied Health professionals

This program is designed to support clinical managers and leaders  working in residential aged care and home care services. It navigates the complexity of the changing environment, in line with changing consumer expectations.

Set you and your team up for success. There is much at stake in the current compliance environment. Many services have not undergone a recent Performance Assessment or are coming up to a Site Audit for Accreditation and are just not clear about the whole process and how to be ready.

This 2 hour online program sets the base of your understanding of all types of Assessment visits, the role of the Commission, role of Quality Assessors and processes applicable. You will develop a working understanding of the themes associated with requirements ‘Not Mets’ and to understand the implication of the non-compliance. You will develop a practical and working understanding of the risk-based approach in order that you improve your self assessment, PCI and have a provider plan in place ready to bring your team together when the Commission arrives at your service. This program will help you deliver on your obligations during each and every Performance Assessment.

“This online course is endorsed by ACN according to our Continuing Professional Development (CPD) Endorsed Course Standards. It has been allocated 1.5CPD hours according to the Nursing and Midwifery Board of Australia – Continuing Professional Development Standard.”

What will the session cover?

• How the assessment visit will work
• The key items associated with common Not Mets
• What is your part is in an assessment visit
• Included in this session are specialised Anchor Excellence Handouts that will assist you and your home in preparing documentation as well as staff understanding for Assessment visits, both Accredited and Unannounced.
• Q&A Session

Who should attend?

• Registered Nurses
• Care Managers and Clinical Leaders
• Senior and Executive Managers
• Quality Professionals
• Leisure and Lifestyle managers
• Laundry and Housekeeping
• Maintenance
• Anyone new to the Aged Care Industry

What does the program cost?

$250.00 + GST per participant *

*Group discounts are available, please contact us for more information

Following each of the 8 Aged Care Quality Standards, this session will assist you to understand your ability in assessing the risk in your home and what your accountability is. You will also learn each high impact risk in aged care and how you can minimise those risks.

This program is designed to support clinical managers and leaders  working in residential aged care and home care services. It navigates the complexity of the changing environment, in line with changing consumer expectation. In particular, this course provides the essential knowledge and understanding of clinical governance and care management frameworks to enable the provision of safe and quality care and an improved lived experience for consumers.

This online course is endorsed by ACN according to our Continuing Professional Development (CPD) Endorsed Course Standards. It has been allocated 1.5CPD hours according to the Nursing and Midwifery Board of Australia – Continuing Professional Development Standard.

What will the session cover?

• Identify your role as a clinical leader in relation to the management of high impact and high prevalence risk
• Understand the requirements of clinical documentation
• Understand key policies and procedures in relation to high impact risk
• Implement care and services that minimise the impact of high impact and high prevalence risk

Who should attend?

• New and experienced Care Managers
• Clinical Care Coordinators
• Quality Managers
• Educators
• Clinical leaders who are relieving in management roles

What does the program cost?

$150.00 + GST  per registration*

*Group discounts are available, please contact us for more information

Providing safe and quality care for consumers requires all managers to actively participate in the management and monitoring of care and services being provided to consumers. This session will cover a high level look at Clinical Governance in Aged care and how it can affect your operations and consumer safety.

Providing safe and quality care for consumers requires all Directors to be confident that management and your executive are actively managing and monitoring care and services being provided to consumers. Clinical Governance provides the framework for you to structure what you do as a provider to support good clinical outcomes for your consumers.

This session is delivered remotely via the Zoom platform, and a recording is made available to those who are unable to attend the live session.

Why should you attend?

• To enhance your knowledge of the emerging and increasing clinical governance requirements – in line with the Aged Care Quality Standards and the ongoing reform agenda
• If your home has had a significant change in leadership to ensure key clinical staff understand the context of their practice
• If you are new to industry this program will support your understanding of the complex reporting requirements
• To improve your understanding of operational connections to the clinical environment
• To understand how data reporting is informing clinical reporting obligations

What will the session cover?

• Overview of clinical governance
• Interrelationships between the Aged Care Quality Standards and Approved Provider obligations
• Contemporary trends in clinical governance
• Lessons learnt from non-compliance
• Overview of Clinical Governance Framework – what should be included?
• Your role as a clinical leader
• Principles of compliance remediation
• Escalation and accountability
• Q&A Session

Who should attend?

• Service Level Managers
• Regional Level Managers
• Executives and Board Members

What does the program cost?

$250.00 + GST  per registration*

*Group discounts are available, please contact us for more information

Incident Management and Investigation documents details of the event, responds and communicates clearly and effectively to all involved, identifies any causes of the incident, and puts strategies in place to minimise the risk of future incidents occurring. This session covers the basics of the Incident Management and Investigation process and what this means within an aged care setting.

Whenever an incident, accident or near miss occurs, which involves the health, safety or well being of any person living, working or visiting an aged care home, an Incident Report needs to be completed. Due to the legislative changes associated with the Serious Incident Response Scheme (SIRS) and the governance requirements under Standard 8, Providers are required to have a robust Incident Management System (IMS) in place.

Incident Management and Investigation documents details of the event, responds and communicates clearly and effectively to all involved, identifies any causes of the incident, and puts strategies in place to minimise the risk of future incidents occurring.

This session covers the basics of the Incident Management and Investigation process and what this means within an aged care setting.

What will the session cover?

• Understanding the key elements of incident investigation, including Root Cause Analysis (RCA) and strategies to minimise recurrence of incidents
• Identifying trends and refining clinical practice to improve consumer outcomes
• Understanding the key concepts of open disclosure and the connect to incidents
• Understanding key concepts for the Serious Incident Response Scheme (SIRS)
• Connect incident investigation to continuous improvement and preventing harm

Who should attend?

• Registered Nurses
• Care Managers and Clinical Leaders
• Service Level Managers
• Allied Health teams
• Quality Coordinators and Managers

What does the program cost?

$150.00 + GST per participant *

*Group discounts are available, please contact us for more information

This session will guide you through the legislation and help your understanding of the amendments and how to implement them in your service. These sessions will also consider the changes to the way that restrictive practice and behaviour support planning is monitored and regulated in Aged Care homes.

With the recent changes to Restrictive Practice and Behaviour Support Planning it is increasingly important that each member of the Aged Care workforce has a growing understanding of Restrictive Practice and Behaviour Support Planning.

The session will guide you through the legislation and help your understanding of the amendments and how to implement them in your service. The session will also consider the changes to the way that restrictive practice will now be monitored and regulated in Aged Care homes.

Learning Outcomes:

• Providing a recap of the key legislative and regulatory changes for Approved Providers from 1 July 2021 relating to the use of Restrictive Practices
• Understanding key implications of these changes in the care context
• Behaviour Support Planning and how it works with Restrictive Practice
• Your requirements as an Aged Care provider

Who should attend?

• New and experienced Care Managers
• Clinical Care Coordinators
• Quality Managers
• Educators
• Clinical leaders who are relieving in management roles

Group discounts apply to bookings of 5 or more participants. If you are interested in booking as a group, please contact education@anchorexcellence.com

What does the session cost?

$250.00 + GST per registration

This session is designed to support clinical managers and leaders  working in residential aged care and home care services. It navigates the complexity of the changing environment, in line with changing consumer expectations.

Consumers receiving services are older, frailer and with more complex comorbidities. This creates a challenging and, at times, confronting environment for clinical managers and leaders.

This program is designed to support clinical managers and leaders  working in residential aged care and home care services. It navigates the complexity of the changing environment, in line with changing consumer expectation. In particular, this course provides the essential knowledge and understanding of clinical governance and care management frameworks to enable the provision of safe and quality care and an improved lived experience for consumers.

What will the session cover?

• Identify your role as a clinical leader in relation to the deteriorating resident
• Identify primary causes of resident clinical deterioration
• Recognise the signs a resident’s clinical condition is deteriorating
• Initiate the management for a resident whose clinical condition is deteriorating
• Provide ongoing management for a resident whose clinical condition is deteriorating
• Document the process according to organisational policy and process guidelines

Following each of the 8 Aged Care Quality Standards, this session will assist you to understand your ability in not only caring for the consumer, but also preparing you and your staff with the necessary skills in recognising clinical deterioration in a consumer.

Who should attend?

• New and experienced Care Managers
• Clinical Care Coordinators
• Quality Managers and
• Educators
• Clinical leaders who are relieving in management roles

What does the program cost?

$150.00 + GST  per registration*

*Group discounts are available, please contact us for more information

This session has been designed to give you a specialised look into the Australian National Aged Care Classification (AN-ACC) Tool. The session will cover the basics of the tool, as well as a more in depth discussion about how it affects a home.

The AN-ACC Assessment Tool has been designed to capture the core attributes that drive care costs in residential aged care. This is a fundamentally different type of assessment to one that would be undertaken for care planning. It is designed to be robust and concise and able to be undertaken by an external expert clinician who is not familiar with the resident.

What will the session cover?

• What is the AN-ACC Funding tool?
• What information do we know?
• How are the areas of clinical care funded under AN-ACC?
• How do I prepare my organisation for AN-ACC?
• With the transition of ACFI to AN-ACC why is important to familiarise yourself with as much information on the AN-ACC that you can?
• What is the Shadow Assessment process?
• What are the current developments and information from the Aged Care Quality and Safety Commission?
• The AN-ACC legislative framework
• Respite Admission and AN-ACC
• AN-ACC Funding Model (Fixed, Variable, Transition into care)
• Where to go from here?
• The relationship to the Aged Care Quality Standards

Why should you attend?

• With the transition of ACFI to AN-ACC it is important to familiarise yourself with as much information on the AN-ACC that you can
• Prepare yourself for the introduction of the Shadow Assessments
• Keep up to date with current developments and information from the Aged Care Quality Standards

Who should attend?

• RNs and ENs
• Care Staff
• Management
• Board Members

20th April 2023 | 11:00 AM – 12:30 PM (Sydney time)

More than 65% of all consumers receiving aged care and services will have at least one fall each year. By preventing falls for consumers in your care, you can significantly reduce the further risks of major injuries or complications. Impact of falls can be catastrophic and represent significant high impact risk including impacts on other areas that compromise quality of their life e.g. pain, wounds, continence and mobility.

What will the session cover?

• About compliance risk and falls management
• What are the common issues that contribute to consumers falling
• How to identify risk factors and modify consumer care plans through supportive strategies and interventions
• About investigation and SIRS reporting
• How to interpret your NQIP clinical indications around falls
• What to do when a consumer falls
• From practical case studies
• Through a Live Q & A session

Who should attend?

• Clinicians
• Registered Nurses 
• Quality and Clinical Managers 
• Allied Health Professionals 

Incident Management and Investigation documents details of the event, responds and communicates clearly and effectively to all involved, identifies any causes of the incident, and puts strategies in place to minimise the risk of future incidents occurring.

Despite the focus on Incident Management System (IMS) the sector report indicates that there has been 20 % increase in reportable incidents

What will the session cover?

• Key definitions relating to risk
• Connecting risk to the Aged Care Quality Standards
• Connecting risk to the latest Sector Performance report
• 5 Key areas of risk
• Connecting risk to the ACQSC, Compliance and Enforcement Policy
• Connect to the Charter of Aged Care Rights
• Serious Incident Response Scheme (SIRS) Reporting
• Familiarising the Risk Cycle
• Through a Live Q & A session

Who should attend?

• Clinicians
• Registered Nurses 
• Quality and Clinical Managers 
• Allied Health Professionals