Consumer engagement, co design and feedback is essential for success as an Approved Provider of aged care services. Consumer participation in standardised surveys is showing insufficient information to really inform the service of the lived experiences of consumers.
A multifaceted approach that links direct feedback through personalised phone calls, zoom meetings, and consumer engagement strategies within the home, equip the service with the level of knowledge that makes a real and lasting positive impact to the consumers quality of life.
This program provides an expert led and personalised service of direct engagement. The program kicks off after a letter is sent to all consumers and their representatives advising that a member of the Anchor team will call. Calls using a semi-structured interview process range from 30 minutes to 1 hour and the sample is 100% of consenting participants.