Anchor Excellence

Leaders Enabling Leaders'

Business Excellence | Transformation | Aged Care

Meet the team


About Cynthia Payne- Managing Director


Cynthia Payne has more than 28 years executive leadership, Director and Board experience in both NFP and FP.  A recognised aged care services specialist.

Her current Board engagement : NED for the National Heart Foundation and Board Advisor for Total Construction. Her experience includes: CEO of a leading aged privately held aged care group (15 years) where she led substantial growth from 37M to 90M and eleven aged care homes and a home care service. 

The organisation was recognised on three separate reviews for global excellence using the Australian Business Excellence Framework and In 2015 was recognised in the Australian Growth Awards. In 2013 Cynthia was recognised by Australian Partnerships Australia for her Chairmanship of the Arts Health Institute and in 2018 Western Sydney University recognised her with the ‘Woman of the Year’ - Business Category on International Women's day. Cynthia leads the Compliance Transformation Services in her capacity as both Administrator and Advisor, she also provides business mentoring and  executive coaching. 


About John Engeler


John has deep aged care executive management experience. For 7 years he led the oversight of a privately held aged care groups 11 aged care homes for building management, catering services, laundry services, procurement and IT. During this time he led all significant refurbishments and the development of a new 186 room contemporary service valued at 60M, he was a key leader of the commissioning team.

John has deep understanding of aged care compliance, accommodation pricing and establishing accommodation uplift plans, leading upgrades for all refurbishments and new development concept planning. He is passionate about bringing the consumer experience to these important functional areas . John is an experienced 'Administrator' for Compliance Transformation Services

About Us


About Carla Beheram


Carla has 15 years experience in senior management roles within Aged Care in FP and NFP settings. Her experience and depth of knowledge includes: leading Special Projects| implementation of electronic care systems across 11 aged care homes, developing and delivering New Grad Programs, driving Internal Clinical and Operational Audits for achievement of Accreditation and Business Excellence.

She has proven success in all facets of Aged Care Management and has a demonstrated ability in identifying opportunities and turning strategic initiatives into action. 

Her  highly influential change management skills, strong leadership and management skills mean that she able to lead and create collaborative teams across all business functions and in complex situations.

She holds a Bachelor of Nursing and Graduate Certificate in Strategic Business.  Carla is an experienced Ádvisor' for Compliance Transformation services


About Claire Ward


Claire been working with and supporting organisations with their marketing, customer experience and communications strategy for over 17 years. Claire provides in-depth aged care knowledge, and for the last decade Claire has worked specifically with a range of aged care providers, both NFP and FP.

She specializes in assisting organisations to understand their customers journey, evidence pathways for consumer engagement and can lens the customer experience through the implementation and execution of training, systems and processes. Claire is an experienced Administrator'' for Compliance Transformation Services


About Dr Maggie Haertsch

 Maggie is an exceptional leader. Her deep expertise in enabling innovation and consumer centric models means she is able to quickly determine requirements and can enable transformation through her engaging style. As a disruptive leader Maggie was Co-Founder of the Arts Health Institute, which between 2011 and 2017 enabled programs such as Play UP, Music and Memory, SingOutLoud (Inter generational choir), Artist in the House and Cultural Concierge. She has worked with hundreds of aged care homes, published extensively and is a Certified Practitioner in ASCOT (Adult Social Care Outcomes Toolkit). She has presented at all aged care industry conferences and worked closely with the Aged Care Quality Agency in the Better Practice Programs in 2016 and 2017.

Originally educated as a Nurse, Graduate Diploma Health Science(Primary Health Care), Midwife and in 2000 awarded a Doctorate in Behavioural Sciences in Medicine - University of Newcastle. 

In 2018 Maggie worked at the World Health Organization on the Global Dementia Strategy. She has been recognised in the 2015 -The 100 Women of Influence Award  the United Nations Media Peace Award for Promotion of Positive Images of Ageing.


About Judith- General Manager, Operations

Judith's substantive career spans executive management, leadership and education. She is a certified practitioner of Hogan Assessment, TMS profiling and an Executive Coach in her own right.

As General Manager-Operations for Anchor Excellence Judith is the key contact for consultancy inquiries, arranging a meeting with an Anchor team member about your needs, as well as any business related matter.

Please contact Judith in first instance by email-