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Residential aged care providers play an important role in supporting people with disabilities and will continue to do so. However, becoming an NDIS provider brings new obligations as outlined in the NDIS Quality and Safeguarding Framework, which comprises, the NDIS Code of Conduct and NDIS Practice Standards and Quality Indicators. As a distinct set of modules, the NDIS Practice Standards comprise, 24 Practice Standards and 123 Quality Indicators. Unfortunately, only half of NDIS Practice Standards are similar to the Aged Care Quality Standards, hence, additional evidence as part of the NDIS audit process have been developed. 

On 1 December 2020, residential aged care providers across Australia delivering services to their residents who have become NDIS participants were automatically registered with the NDIS Commission as a registered NDIS provider under the class of support (also known as Registration Class/Group) 115 – Assistance with daily life tasks in a group or share living arrangement

As a registered provider of NDIS supports and services with the NDIS Commission, you are required to renew your registration. 

  • In order to renew your registration, you must firstly undergo an audit against the NDIS Practice Standards core modules and the NDIS Code of Conduct. The Certificate of Registration letter dated 1 December which was sent to all Residential Aged Care providers supporting NDIS participants, included a registration renewal date. From this date, Residential Aged Care providers have nine months to complete the application for re-registration. 
  • To complete the audit, you are responsible for engaging an independent approved third-party auditor to undertake and complete a Certification audit against the relevant NDIS Practice Standards and Quality Indicators, and for most Residential Aged Care providers, the NDIS Commission required re-registration to be completed by March 2023. 

So where do you start? 

Anchor Excellence is and has worked in partnership with several aged care organisations, providing the expertise required to successfully complete this process. Our NDIS Specialist Britt O’Keefe can work with you to save both time and money in successfully completing the renewal process by:

  • Guiding you through your regulatory requirements 
  • Reviewing your internal systems, policies, processes and other relevant documents to ensure Compliance with the regulatory requirements 
  • Make recommendations of where work is and isn’t required in meeting your regulatory requirements 
  • Identify opportunities for educational enhancement through designing and delivering targeted training programs 

For further details or to schedule a meeting to discuss your requirements, please contact Britt O’Keefe on either (02) 8610 1950 or

Britt O'Keefe

Disability Specialist