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13th November 2025
Evolving Expectations in Retirement Living: How to Adapt and Thrive
Retriement Living
Retirement living is changing. Not long ago, residents were satisfied simply to have somewhere comfortable and safe to live. In 2025, there are increased expectations. Today’s incoming residents, as all operators know, are seeking choice, customer experience and service options as they age.
At Anchor Excellence, we know that delivering this level of experience begins with strong organisational foundations. Operators must ensure their business offers consistency of service and is ready to keep innovating their service offering in the future.
To achieve this, we recommend:
- Standardising processes so every village and team member delivers the same service and customer experience.
- Automating workflows wherever possible, allowing staff to focus on residents rather than administration.
- Ensuring you have staff who can access updated policies and procedures, contractor management, staff onboarding, and reliable resident data.
With recent legislative reforms across NSW, VIC, and SA, operators need to review systems, processes, and governance frameworks, and ensure they are relevant and compliant.
Anchor Excellence supports operators through a suite of integrated programs designed to strengthen compliance, governance, and operational capability:
Offers Retirement Living operators the opportunity to participate in a Compliance Audit of current business operations, delivering a comprehensive remediation presentation and actionable improvement plan.
Provides an analysis of current business practices against industry best practice frameworks, the Retirement Living Code of Conduct, and the Australian Retirement Village Accreditation Scheme (ARVAS) Standards. The resulting report identifies key actions that feed directly into your organisation’s continuous improvement plan.
Equips operators and their teams with policy templates aligned to the Code of Conduct and ARVAS frameworks. Each policy pack is editable, tailored to your operational needs, and designed for consistency across your organisation.
These programs help operators review their processes and systems so they are fit for purpose and staff can focus on what really matters: delivering an exceptional resident experience.
Don’t let legislative change leave you exposed. Book your Retirement Living Compliance Audit with Anchor Excellence today.