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Frequently Asked Questions
We’re here to help. If you can’t find an answer to your questions, please Contact Us
General
Is Anchor affiliated with ACCPA?
Yes we are strongly supported by ACCPA.
Does Anchor partner with other organisations?
Yes we do, we have a strategic partnership with the legal firm Thomson Geer. The Australian College of Nursing provides Anchor Academy with endorsements for our education, and from time to time we partner with organisations that provide services to the sector, for example, Meaningful Ageing Australia, and HARTMANNs, If you are interested in a collaboration please please email info@anchorexcellence.com
How long have you been in operation?
Anchor Excellence opened its doors in September 2018 by Founder and Managing Director Cynthia Payne. Over the last 5 years the now 20+ Anchor Leaders have worked with over 40% of the sector supporting home care services, aged care providers, and retirement living operators
Do you have offices around Australia?
Our Head Office is in Sydney, but we have the capability to support organisations throughout Australia both metro and regional.
Our office address: 9/11-13 Brookhollow Avenue, Norwest 2153, Australia.
For any appointment: info@anchorexcellence.com
What exactly does Anchor Excellence do?
As a team of 20+ we provide a broad range of services and solutions internationally, including education, study tours and leadership mentoring to home care and aged care providers, and retirement living operators. In addition, we guide and support organisations that have NDIS participants.
Academy
What contained in Anchor Academy Course?
Each course has a one-hour recording and one assessment containing about six questions.
After you finish the course materials, you will receive your certificate badge through the Credly platform. We will issue the badge for you, you will receive the certificate email from Credly within 7 business days.
We hope you have an enjoyable learning journey. Please feel free to reach out to us (education@anchorexcellence.com) if you have any questions.
What will happened if I did not complete the course in 100 days?
Since you have enrolled, you will have 100 days to complete the course material with unlimited attempts. Unfortunately, if you don't complete the material, you will fail the course and need to re-enrol again after 100 days.
If you need an extension for any reason that impacts your study, please let us know at education@anchorexcellence.com.
How can I register for an Anchor Academy account?
Upon successful checkout, your account will be automatically registered using the email address you provided. An email with a password reset link will be sent from Anchor Excellence to your inbox. Please check your spam or junk folder if you don't see it. If you need to reset your password at any time, simply click the 'Forgot Password' link on the login page.
How to access my course?
Option 1
After logging in to your account, navigate to your Account by clicking on your name in the top-left corner of the webpage. Then, select Courses from the menu to access your content.
Option 2
To access your courses, go to the Anchor Excellence website and click the menu icon (three horizontal lines) in the top-right corner. From the menu that slides in, select My Courses.
Option 3
Check your email inbox. The course link is included in your welcome email.
Sage Tours
When did Anchor acquire SAGE Study Tours
Anchor Excellence partnered with SAGE Study Tours in January of 2023