[On Demand 2025] Complaints and Feedback Management

[On Demand 2025] Complaints and Feedback Management

Our newly developed Complaints and Feedback Management course is designed to give aged care providers, leaders, and staff the requisite practical knowledge and skills to navigate these evolving obligations and harness feedback as a driver for continuous improvement.

This course, relevant for all personnel ranging from direct care workers to the governing body, offers an in-depth exploration of the contemporary legislative and regulatory landscape. It presents an opportunity to reframe an organisation's perception of complaints, not as a source of culpability, but as a primary driver of positive change. 

View