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  3. [On Demand 2025] Aged Care Code of Conduct

[On Demand 2025] Aged Care Code of Conduct

[Released 1 Sept 2025]

This approximately 25-minute course on the Aged Care Code of Conduct is a foundational training program developed for aged care leaders, governing bodies, and their teams. One of our Anchor Leaders, Cynthia Payne, offers practical guidance on your obligations under the latest aged care reforms, ensuring every interaction is respectful, safe, and transparent. This training is vital for all personnel within an aged care organisation, as upholding the Code is a collective responsibility that builds trust and a culture of quality. 

$ 30.00 +GSTAdd to cart

The aged care sector is navigating its most significant reforms in decades. With the introduction of the new Aged Care Act 2024 and the Strengthened Aged Care Quality Standards, the Code of Conduct is a mandatory pillar of service delivery. Is your team fully equipped to embed its principles into everyday practice?

Why is this course essential for your organisation?

Ensure compliance with new aged care legislation

The Aged Care Act 2024 mandates transparency and accountability. This course directly addresses these legal obligations, helping you mitigate compliance risks by embedding the Code’s principles into your organisation’s culture and daily operations.

Build trust and respect with individuals and families

This course helps your staff understand the eight elements of the Code, promoting respectful and dignified interactions. It teaches your team how to communicate with genuine empathy, particularly when care does not go to plan, fostering trust and demonstrating a commitment to the safety and well-being of individuals.

Understand the consequences of non-compliance

The training provides a clear overview of the consequences of failing to comply with the Code, including the possibility of a Banning Order, reinforcing the importance of adhering to these professional standards.

Senior woman leaning at an adult aged care education session

Meet Your Expert Facilitator

Profile headshot of Dr. Irene Stein

Cynthia Payne

This session is facilitated by Cynthia Payne, Managing Director of Anchor Excellence. With extensive experience guiding aged care providers through regulatory change and complex clinical governance challenges, Cynthia brings a wealth of practical knowledge and strategic insight. Her leadership at Anchor Excellence is focused on empowering organisations to not only meet compliance standards but to truly excel in delivering person-centred, high-quality care. Cynthia is dedicated to fostering a culture of continuous improvement and deep respect within the aged care sector.

This session will guide your team through the core components of the Aged Care Code of Conduct in the current aged care context.
Participants will explore:

What is the code of conduct for aged care?

A clear definition of the Code and a deep dive into its eight key elements, including integrity, honesty, and transparency.

The New Aged Care Act and Standards

Understand how the Code of Conduct is a core obligation woven throughout the new legal and quality framework.

Successful Code of Conduct in practice

Discover the key actions and preparations required for upholding the Code.

Aged care worker and manager obligations

Understand the specific duties and responsibilities for all aged care workers, supervisors, and managers under the Code.

Purchase for Your Team

Anchor Academy courses recognise and stay ahead to the challenges in the aged care industry. We will boost your career in the aged care industry by providing standout insights and offering certificates and credentials that can be shared in your portfolio.

Want to register for a group session or interested in a bespoke course for your team? Please click the ‘Group or Bespoke Sessions’ button below for group purchase enquiries. To request to pay by invoice, please email us at education@anchorexcellence.com.

Group or Bespoke Sessions
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Why Anchor Excellence?

Anchor Excellence enables aged care leaders – boards, executives, managers – to strengthen their capability, align to the new industry dynamics, and deliver sustainable businesses.

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