The Act explicitly mandates that providers offer “accessible, culturally safe, culturally appropriate, trauma aware and healing informed” services. This course directly addresses these requirements, helping you mitigate compliance risks and confidently demonstrate your commitment to high-quality care.  

Australia is a multicultural nation. Did you know that over a third of older Australians were born overseas, and nearly one in five speak a language other than English at home? Our training provides the crucial context and understanding needed to care for a diverse resident population, including those identified as having specific needs or from diverse backgrounds (previously known as Special Needs Groups (SNGs)). 

From Standard 1: The Individual to Standard 2: The Organisation, cultural safety is a thread woven throughout the Aged Care Standards. This course will empower your entire workforce, from the board to the bedside, to implement and uphold a genuine culture of quality, safety, and inclusion. 

As the case study in our session illustrates, a lack of cultural understanding can lead to serious incidents, complaints, and reportable events. By equipping your staff with greater awareness, you can proactively improve communication, build trust, and enhance the safety and well-being of both individuals and staff.