[On Demand 2025] Incident Management (IMS) and the Serious Incident Response Scheme (SIRS)

[Released 29 Oct 2025]

This approximately 1-hour course on Incident Management (IMS) and the Serious Incident Response Scheme (SIRS) is a crucial training program developed for aged care providers, leaders, and their teams. This course offers a practical guide to understanding and implementing your obligations under the latest aged care reforms, ensuring you are equipped to manage and respond to incidents effectively. This training is vital for all personnel within an aged care organisation, as a robust incident management framework is a collective responsibility.

$ 50.00 +GSTAdd to cart

The aged care sector is navigating its most significant reforms in decades. With the introduction of the new Aged Care Act 2024 and the Strengthened Aged Care Quality Standards, having an effective Incident Management System (IMS) is not just best practice, it’s a mandatory Condition of Registration. Is your organisation prepared to meet these stringent new requirements and safeguard every individual in your care?

Why is this course essential for your organisation?

Ensure compliance with new aged care legislation

The Aged Care Act 2024 and associated Rules place explicit obligations on providers to implement and maintain a robust IMS. This course breaks down the new requirements, from managing and preventing incidents to detailed record-keeping and reporting, helping you mitigate compliance risks.

Master the SIRS framework

The Serious Incident Response Scheme (SIRS) is a critical component of your legal obligations. This training provides a clear explanation of what SIRS is, how it works, the eight types of reportable incidents, and the different priority levels (Priority 1 and Priority 2) to ensure timely and accurate reporting.

Strengthen your organisational governance

Effective incident management is a cornerstone of the Strengthened Aged Care Quality Standards, particularly within Standard 2: The Organisation. This course empowers your entire workforce, from the board to the bedside, to understand their specific roles and responsibilities in the incident management process.

Reduce risk and improve safety

By understanding how to identify, assess, and learn from incidents and near misses, your team can proactively reduce the likelihood of preventable incidents from recurring. This course equips your staff with a problem-solving approach to build a culture of safety, continuous improvement, and trust.

Senior woman leaning at an adult aged care education session

Meet Your Expert Facilitator

Profile headshot of Dr. Irene Stein

Cynthia Payne

This session is facilitated by Cynthia Payne, Managing Director of Anchor Excellence. With extensive experience guiding aged care providers through regulatory change and complex clinical governance challenges, Cynthia brings a wealth of practical knowledge and strategic insight. Her leadership at Anchor Excellence is focused on empowering organisations to not only meet compliance standards but to truly excel in delivering person-centred, high-quality care. Cynthia is dedicated to fostering a culture of continuous improvement and deep respect within the aged care sector.

This session will guide your team through the core components of open disclosure in the aged care context, aligning with the latest regulatory changes.
Participants will explore:

Foundations of incident management

A deep dive into your obligations under the new Aged Care Act 2024, the Aged Care Standards, and the Code of Conduct.

The Serious Incident Response Scheme (SIRS)

A comprehensive overview of what SIRS is, why it’s important, and the key roles and responsibilities for the board, managers, and care workers.

Incident identification and assessment

Learn the 6 key steps to effective incident management, how to define and identify an incident, and assess its priority and potential impact on the person affected.

Reportable incidents (P1 and P2)

Understand the difference between Priority 1 and Priority 2 incidents, the mandatory reporting timeframes, and how to use the My Aged Care Provider Portal for reporting.

Practical application for every role

Translate principles into practice by applying a problem-solving approach to incident management, from initial response and investigation to communication and resolution.

Purchase for Your Team

Anchor Academy courses recognise and stay ahead to the challenges in the aged care industry. We will boost your career in the aged care industry by providing standout insights and offering certificates and credentials that can be shared in your portfolio.

Want to register for a group session or interested in a bespoke course for your team? Please click the ‘Group or Bespoke Sessions’ button below for group purchase enquiries. To request to pay by invoice, please email us at education@anchorexcellence.com.

Quality Advisory Bodies

Why Anchor Excellence?

Anchor Excellence enables aged care leaders – boards, executives, managers – to strengthen their capability, align to the new industry dynamics, and deliver sustainable businesses.

Responsive

We are there for our clients when they need us

Authentic

We are genuine and always reflect our true selves

Collaborative

We work collaboratively with our clients and stakeholders