Strengthened Aged Care Standards Education

Courses

[On Demand 2025] Open Disclosure

[On Demand 2025]Open Disclosure

Our new Open Disclosure course is designed to equip aged care leaders and their teams with the practical knowledge and skills to navigate these changes and uphold a culture of honesty and continuous improvement. This approximately 25-minute essential training provides clear guidance on how to have open, honest conversations with individuals and their support networks when something goes wrong. It provides a roadmap for ensuring that every incident is not just a reportable event, but a valuable learning opportunity to improve care and build trust.

This course is a vital tool for all aged care personnel, from direct care workers to executive teams, as everyone has a role to play in fostering a safe and transparent environment.

$ 30.00 +GSTAdd to cart

This comprehensive course equips participants with the practical knowledge and skills to comprehend and implement the new obligations under the Aged Care Act 2024 and the Strengthened Aged Care Quality Standards, thereby ensuring a commitment to person-centred care. This new landscape places a critical emphasis on transparency, accountability, and putting the individual at the centre of care.

Why is this course essential for your organisation?

Ensure compliance with new aged care legislation

The Aged Care Act 2024 and the Strengthened Aged Care Quality Standards mandate transparency and accountability. This course directly addresses these legal obligations and helps you embed open disclosure principles into your everyday practice, mitigating compliance risks.

Build trust and respect with individuals and families

Individuals and their families want to understand what happened and why when care does not go to plan. This course teaches your team how to communicate with empathy, fostering trust and showing a commitment to the safety and well-being of the people in your care.

Empower your workforce

The course outlines the responsibilities of every aged care worker under the new Code of Conduct, which requires acting with integrity, honesty, and transparency. This training provides practical guidance and preparation for participating in open disclosure, ensuring your team feels confident and supported.

Senior woman leaning at an adult aged care education session

Meet Your Expert Facilitator

Cynthia Payne

This session is facilitated by Cynthia Payne, Managing Director of Anchor Excellence. With extensive experience guiding aged care providers through regulatory change and complex clinical governance challenges, Cynthia brings a wealth of practical knowledge and strategic insight. Her leadership at Anchor Excellence is focused on empowering organisations to not only meet compliance standards but to truly excel in delivering person-centred, high-quality care. Cynthia is dedicated to fostering a culture of continuous improvement and deep respect within the aged care sector.

This session will guide your team through the core components of open disclosure in the aged care context, aligning with the latest regulatory changes.

Participants will explore:

What is Open Disclosure?

A clear definition and understanding of the key elements of open disclosure.

The New Aged Care Act and Standards

A deep dive into how open disclosure is a core obligation woven throughout the new legal and quality framework.

Legal considerations

Understand that an apology or expression of regret does not, on its own, create legal liability or an admission of fault.

Successful open disclosure in practice

Discover the key actions and preparations required for successful open disclosure, including building rapport, demonstrating empathy, and active listening.

Connecting to the Aged Care Code of Conduct

Learn how the principles of open disclosure are directly linked to the Code of Conduct’s expectations of integrity, honesty, and transparency.

Purchase for Your Team

Anchor Academy courses recognise and stay ahead to the challenges in the aged care industry. We will boost your career in the aged care industry by providing standout insights and offering certificates and credentials that can be shared in your portfolio.

Want to register for a group session or interested in a bespoke course for your team? Please click the ‘Group or Bespoke Sessions’ button below for group purchase enquiries. To request to pay by invoice, please email us at education@anchorexcellence.com.

Group or Bespoke Sessions

The Anchor Team

Why Anchor Excellence?

Anchor Excellence enables aged care leaders – boards, executives, managers – to strengthen their capability, align to the new industry dynamics, and deliver sustainable businesses.

Responsive

We are there for our clients when they need us

Authentic

We are genuine and always reflect our true selves

Collaborative

We work collaboratively with our clients and stakeholders

About Anchor Excellence