Britt O’Keefe

Specialist Consultant – Program & Portfolio Delivery | Aged Care and NDIS

About Britt

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Britt O’Keefe is a seasoned Head of PMO, Program Director, and executive consultant with extensive experience leading enterprise portfolios and delivering large-scale transformation across sensitive, highly regulated environments. She provides strategic oversight of complex programs, aligning delivery portfolios with organisational strategy while strengthening governance, assurance, and delivery maturity, with a strong and consistent focus on people and culture.
Britt brings deep expertise in regulatory compliance, social policy, and organisational dynamics, complemented by strong commercial acumen and technical delivery capability. She applies fit-for-purpose project, program, and portfolio management frameworks to drive value, manage risk, and realise benefits across the full investment lifecycle, ensuring complex initiatives deliver sustainable outcomes rather than short-term fixes.
An agile and influential leader, Britt’s people-first leadership philosophy positions workforce capability, engagement, and empowerment as critical enablers of performance and system resilience. As a committed co-design practitioner, she partners with boards, executives, and frontline stakeholders to translate evidence-based research and operational insight into practical, implementable solutions.
Having submitted her PhD on employee turnover and retention in Australia’s aged care sector, Britt uniquely bridges academic rigour with applied consulting practice., Britt uniquely bridges academic rigour with applied consulting practice. Her combined executive, consulting, and research expertise underpins her reputation as a trusted advisor to organisations seeking to strengthen delivery capability, workforce sustainability, and long-term organisational performance.

Core Capabilities and Consulting Expertise

PMO Leadership, Portfolio Governance & Program Delivery

Executive leadership of enterprise and client-embedded Project Management Offices (Supportive, Controlling and Directive), aligned to organisational strategy and regulatory environments
Design, establishment, and maturation of PMOs, including governance frameworks, delivery standards, assurance models, and performance reporting
Portfolio-level oversight across complex, multi-stream programs, balancing strategic outcomes, risk, interdependencies, and benefits realisation
Expert application of PRINCE2 and complementary delivery frameworks across the full program and project life cycle, tailored to client maturity and context
Leadership of large-scale transformation and change initiatives, embedding sustainable capability rather than short-term delivery fixes
Commercial, financial, and resource stewardship across portfolios and programs, including investment prioritisation, capacity planning, and value optimisation

Evidence, Data and Service Innovation

Advanced skills in data-driven decision-making, reporting, and performance evaluation
Evidence-based research translated into operational improvements and measurable impact
Service redesign and performance improvement initiatives
Skilled facilitator of user-centred co-design to drive practical, stakeholder-led solutions

Workforce, Leadership and Culture

Workforce planning, capability building, and organisational development
Design and delivery of training and professional development programs
Leadership development and cultural change programs
Strong relationship management and stakeholder engagement skills

Regulatory, Governance & Policy

Expertise in aged care and disability regulatory compliance, including medication management
Policy design, analysis, and implementation across complex service environments
Strategic planning, governance, and transformation leadership
Risk management and compliance assurance
Government relations and advocacy within regulated sectors

Professional and Academic Qualifications

Research Innovation Base Program (Cruxes Innovation 2023)
Co-design Practitioner (LUMA Institute, 2022)
Doctor of Philosophy (in progress) (Deakin University, 2021)
Master of Business (Swinburne University of Technology, 2006)
Certificate IV in Training and Assessment (Essendon Network for Employment and Training Inc., 2006)
Bachelor of Arts (Psychology) (Ballarat University, 1997)

Leaders Enabling Leaders

Leading Aged Care Consulting and Advisory Services

Anchor Excellence stands at the forefront of aged care consultancy, dedicated to enabling leaders to enhance their capabilities and elevate the quality of life for our elderly.

Backed by a team of more than 20 accomplished Anchor Leaders, we have been instrumental in driving substantial change, positively impacting over 40% of the industry and championing lasting, sustainable transformations.

About Anchor Excellence