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Update your browserSpecialist Consultant - Clinical and Operations
Mary Otten is a highly experienced sector leader and executive consultant, bringing over 15 years of senior management expertise in aged care, home care, and the NDIS. As a Clinical and Operations Specialist with Anchor Excellence, Mary partners with providers across Australia to deliver practical, sustainable solutions that elevate service quality, ensure compliance, and enhance client outcomes.
Mary’s approach is results-driven and collaborative. She specialises in clinical and operational strategy, project management (both onsite and remote), change and integration management, provider registration support, and self-management frameworks. She works closely with teams to build capability, strengthen governance, and implement tailored solutions that reflect each organisation’s values and mission.
Throughout her career, Mary has held senior roles in organisations large and small. Her extensive experience spans operational leadership, workforce management, regulatory compliance, multicultural service delivery, and accreditation readiness. Mary’s insights from these roles enable her to guide providers through complex operational and regulatory landscapes with confidence and clarity.
Mary is passionate about empowering providers and their teams to achieve clinical and operational excellence, combining strategic oversight with hands-on support. Her work at Anchor Excellence ensures that organisations not only meet industry standards but also deliver meaningful, person-centered care.
Anchor Excellence stands at the forefront of aged care consultancy, dedicated to enabling leaders to enhance their capabilities and elevate the quality of life for our elderly.
Backed by a team of more than 20 accomplished Anchor Leaders, we have been instrumental in driving substantial change, positively impacting over 40% of the industry and championing lasting, sustainable transformations.
