31st October 2023

The Tune Report Into The Effectiveness Of The Aged Care Quality and Safety Commission (ACQSC)



Anchor Excellence

The Australian Government engaged David Tune to conduct an independent Capability Review of the Aged Care Quality and Safety Commission (ACQSC). Recently, the comprehensive report was made public, presenting 32 recommendations that will serve as a vital roadmap to drive positive change in both the organization’s culture and its regulatory oversight.

Tune emphasizes the significant impact of the Commission’s internal culture on the external experience. The detailed report highlights the pressing need for enhanced transparency and accountability, advocating for a more collaborative approach to shape and fulfill its regulatory responsibilities. Among the key issues raised in the report is the necessity for a thorough review and improvement of the complaints process and Serious Incident Response Scheme. Tune specifically focuses on triaging complaints and ensuring effective follow-up actions to instill public confidence and reinforce trust with consumers.

Another essential aspect highlighted by Tune pertains to the Commission’s understanding of the diverse needs and circumstances of aged care consumers and their communities. This includes First Nations people, culturally and linguistically diverse individuals, those with dementia, veterans, and LGBTIQ+ individuals. The report calls for a more flexible and responsive consumer-centric approach to cater to these varied demographics.

Furthermore, Tune underscores the significance of data transparency in driving quality care and continuous improvement, along with the establishment of robust frameworks to support and strengthen governance within the aged care sector.

Given the fast-paced nature of the reform agenda, the timing of the Tune report is highly relevant. Elevating the standard of care and overall performance within the sector is a collective responsibility, and this report serves as a valuable resource to guide and inform necessary improvements.