Is Your Customer Experience Missing Something?

Is Your Customer Experience Missing Something? Customer experience mustn’t be confused with customer service. Although the two are related, one is based on a single transaction (customer service) and the other is the complete journey a customer will be on, through all interactions with your business. So, what does that mean for your organisation, and […]

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Governance in a New World

  Photo left to right; Stephen Teulan – Nous Group, Lucinda Smith Thomson Geer, Cynthia Payne – Anchor Excellence , Arthur Koumoukelis – Thomson Geer In June this year Thomson Geer, Anchor Excellence and Nous Group conducted a roadshow, visiting Sydney, Melbourne, and Brisbane. The session unpicked how the new Aged Care Quality Standards will […]

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