2. Courses
  3. [On Demand 2026] The Service Manager’s Strategic View

[On Demand 2025] New to Leading in Aged Care: the Service Manager’s Strategic View

[Released on 28th Dec]

As a Service Manager, you are facing increased accountabilities. This essential 1-hour session, provided by Anchor Excellence’s CEO, Cynthia Payne, is designed specifically to shift your mindset from “counting value” to “creating value”. The challenge is stepping out of the daily operational tasks to see the strategic big picture.

$ 60.00 +GSTAdd to cart

This session furnishes a robust framework for navigating the Volatile, Uncertain, Complex, and Ambiguous (VUCA) environment inherent in contemporary aged care. We utilise the Six Contexts of Leadership model (Strategic, Organisational, Stakeholder, Team, One-to-One, and Self-Leadership) to help you align your behaviour to the specific, high-stakes situations you face daily.  

Ready to step up from the dance floor to the balcony? Contact us today to set your management team up for success in the new era of aged care.

What you will explore

Strategic context

Deep dive into the reform agenda, including the shift to Support at Home, ensuring you can make critical strategic decisions for your service.

Dance floor to balcony

Understand the vital difference between tactical execution (managing work) and strategic vision (leading people), enabling you to step up to the ‘balcony’ view.

Action planning

Develop a documented action plan based on the six contexts of leadership to ensure sustainable improvement for your organisation.  

Stakeholder engagement

Master the art of engaging stakeholders from the Board level down to the workforce, understanding where your true influence lies.

Senior woman leaning at an adult aged care education session

Meet Your Expert Facilitator

Profile headshot of Dr. Irene Stein

Cynthia Payne

This session is facilitated by Cynthia Payne, Managing Director of Anchor Excellence. With extensive experience guiding aged care providers through regulatory change and complex clinical governance challenges, Cynthia brings a wealth of practical knowledge and strategic insight. Her leadership at Anchor Excellence is focused on empowering organisations to not only meet compliance standards but to truly excel in delivering person-centred, high-quality care. Cynthia is dedicated to fostering a culture of continuous improvement and deep respect within the aged care sector.

Purchase for Your Team

Anchor Academy courses recognise and stay ahead to the challenges in the aged care industry. We will boost your career in the aged care industry by providing standout insights and offering certificates and credentials that can be shared in your portfolio.

Want to register for a group session or interested in a bespoke course for your team? Please click the ‘Group or Bespoke Sessions’ button below for group purchase enquiries. To request to pay by invoice, please email us at education@anchorexcellence.com.

Group or Bespoke Sessions
The Anchor Team
Quality Advisory Bodies

Why Anchor Excellence?

Anchor Excellence enables aged care leaders – boards, executives, managers – to strengthen their capability, align to the new industry dynamics, and deliver sustainable businesses.

Responsive

We are there for our clients when they need us

Authentic

We are genuine and always reflect our true selves

Collaborative

We work collaboratively with our clients and stakeholders

About Anchor Excellence