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  2. Risk Advisory
Risk Advisory

Third-Line Risk Management

Anchor Excellence is the core provider of expert, independent third-line assurance specifically tailored for the highly regulated Australian aged care environment. While many providers rely on internal first and second-line solutions, we offer Boards and Executives the bench strength required to navigate increasingly complex statutory obligations with unbiased, evidence-based clarity.

We are known for our ability to enable compliance turnarounds through specialist coaching and Eligible Advisor appointments. By tracking the shifting regulatory landscape in real-time, we ensure our clients remain informed and resilient. 

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Aged Care Risk and Compliance Turnaround

As eligible advisors, our expertise in aged care regulations and compliance enables us to provide tailored solutions that address immediate challenges and foster long-term sustainability.

We assist providers in navigating the complexities of sanctions, offering comprehensive support to identify risks, implement corrective measures, and ensure adherence to quality standards. Our goal is to not only facilitate a successful turnaround but also to empower aged care providers with the strategic insight needed for ongoing improvement and excellence in care delivery.

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Sector-Specific ‘Deep Dive’ Reviews

We provide specialised, high-impact clinical and operational assessments, including:

· Compliance & Registration: Health checks, Aged Care Standards reviews, and Registration Renewal readiness.

· Clinical & Governance: Clinical risk, data integrity (Care Minutes/NQIs), and Clinical Governance frameworks.

· Operational Excellence: Dining experience and nutrition, IMS/SIRS protocols, and Complaints management.

· Specialist Sectors: Financial health checks and Retirement Living (ARVAS/Code of Conduct) audits.

leading in aged care

Our Comprehensive Risk Suite

Independent Third-Line Risk Management

Objective, evidence-based audits and reviews. We provide Boards and Executive teams with an unbiased assessment of operational risk, compliance status, and control effectiveness to ensure internal reporting is accurate.

Regulatory Transformation & Compliance Turnaround

Expert coaching, mentoring, and support for organisations facing regulatory sanctions. We act as statutory Eligible Advisors to restore compliance and implement complex reforms.

Complex Complaint & Incident Investigations

Comprehensive, third-party investigations for high-risk complaints and SIRS events. We deliver robust reports with actionable findings to resolve systemic issues and mitigate future risk.

Internal Capability Uplift

Knowledge transfer programs designed to build in-house expertise. We collaborate with your teams to strengthen first and second-line risk management and assurance practices.

Workforce Optimisation & Roster Review

Balancing clinical risk with operational efficiency. We provide independent roster reviews to ensure workforce deployment aligns with both care requirements and financial sustainability.

Independent Whistleblower Service

An outsourced, confidential, and impartial channel for disclosures. Our expert analysts review all communications to determine if formal investigations are required, ensuring legislative compliance and psychological safety.

Our Third Line Defence Offerings

Independent Third-Line Assurance

Objective, evidence-based audits that provide a clear view of the actual risk posture and control effectiveness. Informed decision-making and total confidence in the accuracy of internal management reporting.

Proactive Risk Mitigation

Identifying systemic weaknesses before they escalate, providing actionable roadmaps to prevent adverse events. Significant reduction in critical risks and avoidance of regulatory sanctions or reputational damage.

Regulatory Transformation

Specialist coaching and Eligible Advisor services for organisations undergoing turnaround or complex reform. Successful compliance restoration and a sustainable path to meeting the new Aged Care Standards.

Sector-Specific Deep Dives

Targeted reviews (e.g., Care Minutes, Clinical Risk, Registration) focused on the highest-impact areas of the sector.Focused resource allocation and expert-level resolution of complex clinical and operational risks.

Internal Capability Uplift

Strengthening the ‘First and Second Lines’ of defence through knowledge transfer and mentored assurance practices. A resilient internal control environment and a pervasive culture of continuous quality improvement.

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Meet Our Leaders

Our Anchor Excellence Team

Anchor Risk Advisory delivers the essential oversight required for effective governance in a high-stakes sector. Our value proposition is centred on providing proactive mitigation and deep sector expertise, enabling Residential, Home Care, and Retirement Living operators to transform compliance from a regulatory burden into a strategic asset.

Profile headshot of Cynthia Payne

Cynthia Payne

Cynthia Payne has more than 30 years of executive leadership experience and over 20 years as a director on both NFP and FP boards. Cynthia founded Anchor Excellence in September 2018, now three years old, AE has impacted over 30% of the Australian aged care market via its programs, solutions and education. Passionate about leaders, supporting and enabling them and consumers’ lived experience, Cynthia and the seventeen-strong AE team together have a formidable level of expertise and commitment to the entire aged care ecosystem.

Carla Beheram

Carla Beheram, our Practice Lead in Operations and Assurance Advisory, has an impressive track record in senior management roles within the Aged Care sector. With extensive experience across all facets of Aged Care Management, she consistently demonstrates her keen ability to identify opportunities and translate strategic initiatives into tangible outcomes for our clients.

Didn’t find what you want?

We can tailor a program to suit your needs and your budget. For more information or to schedule a free discovery meeting, please contact us.

We look forward to the opportunity to support you in achieving your goals.

9/11-13 Brookhollow Avenue,

Norwest 2153, Australia

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Phone | (02) 8610 1950
Email | info@anchorexcellence.com
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