Support at Home Policies and Processes Package Now Released

From 1 November 2025, the new Support at Home Program will take effect, bringing significant changes to funding, compliance, and service delivery.

To support providers in navigating this transition, Anchor Policy has developed a tailored Support at Home Policy & Process Package, designed to align with the Aged Care Act (2024), the Strengthened Aged Care Quality Standards (August 2025), and the latest guidance from the Department of Health, Disability and Ageing.

This person-centred package:
✔ Addresses the required policy and process changes for Support at Home
✔ Complements (but does not replace) existing Home Care policies and processes for aged care best practice
✔ Is designed to be read and implemented alongside the Support at Home Program Manual
✔ Allows for customisation to suit your business model
✔ Provides clear alignment to the new legislative and regulatory framework

Resources included in this package:

📄 Support at Home Policies & Processes Overview – a visual map of how the policies and processes fit together
📄 Support at Home Process Flow – a high-level outline showing where processes link into specific steps
🎬 Support at Home Policies & Processes Implementation – an implementation support video from the Policy Team

Additional considerations:

Some organisation-specific documents will need to be developed (e.g. Goal Plans, Exit Plans, or documentation to support self-management models).

Further refinements and updates are expected as more information is released by the Department. Policy Plus clients will automatically receive quarterly updates to ensure ongoing compliance.