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How to Prepare for Aged Care Quality and Safety Visits

By Carla Beheram

Being Prepared for Your Next ACQSC Visit

Being prepared for your next Aged Care Quality and Safety Commission (ACQSC) visit is fundamental to ensuring your organisation and your team get off on the right foot. 

The Aged Care Quality and Safety Commission has continued to refine the way that performance assessments and visits are conducted. In addition to the risk-based questions asked at the ACQSC entry meeting, we have seen the requirement for providers of residential care services to produce specific documents, preferably at the entry meeting, or within an hour of the conclusion of the entry meeting. 

ACQSC Guidance Material

The ACQSC has provided guidance material on the specific information that is requested:

You can prepare by having relevant information in a consolidated location; whether it be in a paper-based folder or through an online platform, it doesn’t matter. 

ACQSC Questions to ask?

  • Do I have a consolidated location for this information; for example, a folder or an online platform/secure drive that is accessible by key staff? 
  • What system do you have in place to ensure that the information is regularly reviewed and updated? 
  • How confidently can you speak to the questions that are asked and materials that are requested? Can your after-hours team answer these questions too? 

What is the Commission Looking for?

The Commission is looking to see that you can provide this information quickly so as not to delay the visit. 

Anchor Excellence has a highly skilled team that would be happy to assist you in preparing for your commission visits. Get in touch if you would like to find out how we can help. 

Carla Beheram and Anchor Excellence

At Anchor Excellence, we work with leaders to enable them to implement excellent approaches to leadership, transformation and compliance. We are driven to enable aged care services (large and small) to transform via the lens of the lived experience of older Australians.

Carla has a passion for supporting aged care organisations to innovate and deliver change. With more than 15 years in senior management roles (both private and not-for-profit), Carla has worked with organisations to identify opportunities and turn strategic initiatives into action.

She has led a variety of special projects, including the implementation of electronic care systems across 11 aged care homes, developing and delivering New Grad Programs, as well as driving internal clinical and operational audits for the achievement of Accreditation and Business Excellence.

Carla’s highly influential change management skills, strong leadership and direct approach allow her to create, lead and work with teams across all business functions, no matter the complexity. She holds a Bachelor of Nursing and Graduate Certificate in Strategic Business and is an experienced Advisor for Compliance Transformation.

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