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Can you be held accountable with your consumers?
The Aged Care Quality and Safety Commission has recently released a key document about ensuring providers are promoting a transparent and accountable environment for their operations and consumers. This change requires providers to report on additional information about their operations to the Department of Health and Aged Care on an annual basis, commencing on 31st October 2023. […]
ViewThe Tune Report Into The Effectiveness Of The Aged Care Quality and Safety Commission (ACQSC)
The Australian Government engaged David Tune to conduct an independent Capability Review of the Aged Care Quality and Safety Commission (ACQSC). Recently, the comprehensive report was made public, presenting 32 recommendations that will serve as a vital roadmap to drive positive change in both the organization’s culture and its regulatory oversight. Tune emphasizes the significant […]
ViewEnhancing the Lived Experience – Additional Services in Residential Aged Care
Additional Services are a great opportunity for Providers to offer their consumers an even greater level of service, choice and flexibility, ensuring consumers continue to enjoy all those things they’re accustomed to. Additional services differ from residence to residence. These are services that are offered in addition to the Specified Care and Services Schedule and […]
ViewMore than just a communication tool
Retirement village operators often mistake software, particularly those with accompanying apps, as a form of social media or communication platform. However, this couldn’t be further from the truth, especially with Person Centred Software’s Retirement Living Software, powered by Centrim Life! Although Centrim Life has apps and QR codes, it provides a wide range of features […]
ViewUnlocking NDIS Registration Groups: A Guide for Residential Aged Care Providers
Fast-forwarding nearly three years from when residential aged care (RAC) providers supporting residents who became National Disability Insurance Scheme (NDIS) participants were automatically registered as NDIS Registered Providers with the Aged Care Quality and Safety Commission and the NDIS Quality and Safeguards Commission (“NDIS Commission”), the landscape continues to evolve. RAC providers bear dual responsibilities […]
ViewHow to Handle Calls with the Commission
[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text] How to Handle Calls with the Commission When conducting calls with the Aged Care Quality and Safety Commission it is important […]
ViewIt’s time to connect the dots
[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text] It’s time to connect the dots. Consumer care needs, workforce demand, finance and governance – make it work together for success […]
ViewThe Sector Performance April to June 22 – Highlights
[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]Earlier this month, the April to June Aged Care Sector Performance Report was released. Here is a quick snapshot of some of […]
ViewWhy conduct mystery shops?
[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text] Why conduct mystery shops? Now more than ever conducting mystery shops is an invaluable part of operating an aged care service. […]
ViewNavigating the NDIS
[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text] Navigating the NDIS The Department of Health reported that as of 31 December 2019, 5,297 permanent residents of aged care facilities […]
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